Note: You are required to provide detailed notes in all situations to make sure the exception is well documented.

• Forgot to Clock In / Out at designated time
  (must give more detailed reason – Why did you forget?)
  It is recommended to use the GPS app with reminders to prevent this in the future.
  Federal law requires EVV in an effort to prevent fraudulent claims. Continuous issues related to this reason will result in further investigation possibly affecting payroll or disciplinary action.
• Services provided outside of home (Valid only if GPS app is not in use)
  If you are using the GPS app, do not use this reason. This reason should only be used to document PAS/HAB services provided outside of the client home where the client phone or Token are not available for use. For example, if the client is visiting another area such as other relatives. (must be within the state of Texas).
• Service Suspended (Client Hospitalized, out of area, at camp, etc.)
  Must provide detailed explanation.
• Token / EVV System / Phone / GPS app Malfunction
  Use this code if the EVV system is down or if the Token, Phone, or GPS app is malfunctioning for any reason preventing normal clock in or clock out function. Provide details.
• Client / LAR Cancelled / requested change in schedule
  Use only when schedule change was due to Client or Legally Authorized Representative request. Must be a valid reason request by the client and not a change in schedule to benefit employee. Provide details.
• Token Code written down / entered incorrectly
  Use only when there was an error in writing down or entering the proper Token Code.
• Respite
  Use only when reporting time for Respite that was unscheduled.
• Emergency (Medial or natural disaster)
  Use only in the case of a Medical Emergency for the client or in the case of a natural disaster such as tornado, flood, hurricane, etc.
• Other
  Use in the case were none of the above reasons apply. Must provide detailed note.